By Rod Hozack, Partner, Oliver Wight
This is part two of a two part blog series, read Part One Planning for the unpredictable – five lessons learned here.
I have been working with global organisations for a long time, helping them to improve their business processes. And over the years, there have been local or global crises that have impacted these companies with characteristics very similar to COVID-19: the currency crisis in 1997, 9/11, SARS in 2003, the global financial crisis in 2008, and then the more local but no less shattering, earthquakes, droughts, floods and fires that occur. And each time, I hear people talk about how the event is unique and could never have been predicted. While this is true to a certain degree, you can and should be able to plan for such events. COVID-19 will pass but there will always be something on the way to disrupt your business.